Coton Cave LLP
Last updated: 21/11/2025
At Coton Cave LLP, we want you to be completely satisfied with your purchase. If you’re not happy with your products received, we’re here to help.
Eligibility for Refund
– Refunds are available for products that are:
– Damaged or defective
– Incorrectly dispatched
– Not as described ( Slight variation in colour shade not considered)
– Refunds are not available for products that have been:
– Used or washed
– Altered or modified
– Returned after 14 days of delivery
Refund Process
1. Contact us: Reach out to our customer support team at (info@cotoncave.com/ WhatsApp +91 93254 71145) within 14 days of receiving your order.
2. Return product: Send the product back to us in its original packaging with all tags and labels intact.
3. Inspection: We’ll inspect the product and verify the issue.
4. Refund: If approved, we’ll initiate the refund process within 5-7 business days.
Refund Method
– Refunds will be credited back to the original payment method.
– We’ll notify you once the refund has been processed.
Exchange Policy
– If you’d like to exchange your product, please contact us ((info@cotoncave.com/ WhatsApp +91 93254 71145)
– We’ll guide you through the exchange process.
Shipping Costs
– Return shipping costs are borne by customers at the moment.
– We’ll cover shipping costs for replacement products.
Contact Us
If you have any questions or concerns, please don’t hesitate to reach out to us at (info@cotoncave.com/ WhatsApp +91 93254 71145)
By shopping with us, you acknowledge that you’ve read and understood our Refund Policy.
Note: This policy is applicable to customers in India only.